CREATIVE SERVICES MANAGER

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That Media Thing

Bath

Management/Service Team Leader

Dependent on experience

Expires: 20 May 24

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KEY RESPONSIBILITIES - CREATIVE LEADERSHIP • Work alongside existing in-house team members as well as engage with, and manage, external contractors when applicable • Build solid relationships with the wider team to ensure communication is strong, and that workflows and procedures are understood, adhered to, and improved upon over time • Provide clear, specific, and timely feedback to creative team members • Act as the Creative Services point of contact for clients who require That Media Thing’s expertise in this area • Build trusted relationships with clients and partners • Keep up to date with developing design practices, specifically relating to innovative social media and digital marketing thinking and best practices, to both share with the creative team, and apply new strategies to client campaigns • Embed yourself within the processes and culture of That Media Thing, as well as offer up your own ideas on improvements and enhancements to areas relevant to you • Take the lead when pushing the Creative Services team forward as it looks to expand operations and offerings to existing and new clients KEY RESPONSIBILITIES - CREATIVE MANAGEMENT • Work with clients to outline and define creative briefs, and in turn present these to other creative team members to carry out (or to take on yourself) • Ensure all creative outputs meet client objectives, offering client-facing collaborative discussion where necessary to align client requirements with That Media Thing’s objectives • When onboarding new clients (or digesting newly rolled out client brand guidelines), it is the Creative Services Manager’s job to get under the skin of the client and ensure they have a sound understanding of the look and feel that the client is aiming for • Be well versed in the clients you will be tasked with managing from a creative perspective - with the help of existing That Media Thing colleagues, the hope is that you will have met this client base either face-to-face or via video call • Support the wider team when pitching, presenting, and costing projects for clients • Design repeatable processes where appropriate, to build efficiencies and to understand the resource/financial implications for That Media Thing when undertaking such projects • Be responsible for internal quality checking for all creative material that is produced and delivered to clients (both internal and external) • Proactively look to develop That Media Thing’s creative offerings, whether this is through ever-evolving best practices, advancements in software (e.g. AI), training courses, and so on • Ensure both internal and external clients are matched with the best possible creative solution (in-house resource versus external contractor) based on project type KEY RESPONSIBILITIES – CREATIVE SERVICING • Offer consultative and practical design support to both clients and internal stakeholders • Ensure the full range of creative services are covered by in-house skills, as well as nurturing a wide creative network for those gaps in internal skill sets • Protect the client’s brand when executing and delivering creative materials. This means policing both your own team members (and contractors), but also members of other service areas, as well as diplomatically respond to clients’ own mistakes if necessary. • Help to preserve and develop That Media Thing’s own brand as the need arises - this may include sales and marketing collateral, presence on social platforms, website updates and refreshes, as well as providing creative support on business growth documents such as pitches, proposals, and quotes. WHO ARE THAT MEDIA THING Founded on decades of media publishing experience, That Media Thing underpins its marketing services with the highest quality content to deliver authentic audience engagement. Our highly effective marketing approach is driving significant growth for our clients, and we need a confident colleague to deliver high-quality creative services across multiple disciplines. WHAT WE’RE OFFERING • Opportunity for Genuine Professional Growth Join a business well and truly on the up, and get to play a large role in its direction and future successes. We aren't looking for small cogs in large wheels - we want high-pressure pumps that keep us inflated and rolling forwards. • A Truly Collaborative Environment We are not defined by our divisions, we are defined by how we operate as a company and how our clients perceive us. Top-quality client management and bespoke, tailored output are what separate us from the rest, and as such, all team members pull in the same direction, supporting each other to reach our goals and ensuring our standards don't dip. • A Modern Workplace Appreciative of all life's obstacles, TMT looks to be as malleable as possible for our employees, understanding what their lives (both in work and out of it) look like, and adapting to ensure they are properly supported and allowed to flourish in their roles, as well as their personal lives. • Strong team culture • Competitive salary • Hybrid-working environment • Generous holiday allowance • Cycle-to-Work Scheme